Mix things up to maximize innovation

01/6/2012 | Arnold Beekes' Service Innovation blog

When a team innovates successfully, it's tempting to keep it together, writes Arnold Beekes. That's usually a mistake, because it leads groups to apply the same solution-finding strategies to every problem. "You are looking for agility instead of rigidity. Therefore it is crucial to rotate people," Beekes writes.

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Arnold Beekes' Service Innovation blog

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