Being disciplined doesn't have to be a downer

01/10/2013 | ThoughtLeaders blog

Maintaining discipline and serving customers well doesn't have to involve constant oversight and harsh punishments for transgressors, writes Irv Rothman, CEO of Hewlett Packard Financial Services. It's more important to be proactive, training workers thoroughly and then trusting them to do their jobs well. "Overemphasis on the punitive aspects can be counterproductive, especially if it's in sharp contrast with the way employees are otherwise treated," Rothman writes.

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