4 reasons hiding from your customers hurts your business

01/12/2012 | CBS MoneyWatch

Customer-service practices that make it difficult for consumers to know exactly who they are dealing with are a bad idea, Michael Hess writes. "If you are a customer service provider and you take your identity out of the picture, you are no better than an automated response system -- in some ways worse -- you know all about me, I know nothing about you, making me an essentially powerless participant," he writes.

View Full Article in:

CBS MoneyWatch

Published in Brief:

SmartBrief Job Listings for Business

Job Title Company Location
Manager, Technical Staffing
U.S. Cellular
Chicago, IL
Human Resource Director
Confidential
Salt Lake City, UT
Vice-President of Global Sales
Lindsay Corporation
Hartland, WI
Chief Operations Officer
Delta Community Supports
Blue Bell, PA
Administrative Management Specialist
Smithsonian Institute
Washington, DC