Macy's, a merchant of many channels

01/13/2013 | Crain's New York Business

Macy's bucked the slower holiday trends this season, largely because it saw a payoff from its investments in online retail. "The Internet has not only helped Macy's engage and serve new customers, but it has also helped them serve existing customers better," said analyst Liz Dunn.

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Crain's New York Business

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