Resolve to enhance your customer service in 2013

01/13/2013 | CBS MoneyWatch

If you want to improve your company's customer service in 2013, you should resolve to keep calm and be nice, writes Michael Hess of Skooba Design. "Don't ever argue or be defensive with people -- there will always be difficult, unreasonable and angry customers, but very few of them are out to get you or your company," he advises.

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