Differing priorities can complicate carrier-agent relationships

01/20/2013 | PropertyCasualty360

Insurance carriers and producers can have conflicting priorities regarding product-distribution channels, causing a strain on insurer-agent relationships, according to one expert. Insurers are concerned about profitability and want a single system, while agents have a variety of portals, she said. "The conflicting objectives almost become an anchor in holding the industry back. Insurers are pushing technology, and it's causing business to be more complex," she said.

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