Is it time to break up with your worst customers?

01/22/2013 | B2C Marketing Insider

Some customers may seem like more trouble than they're worth, but business writer Jeannie Walters says there are ways to first try to convert those clients into loyal, satisfied individuals. Sift through customer service representative complaints to see if the problem client's gripes are justified, communicate about policies up front and try putting yourself in the place of the customer, she suggests.

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