Mont. 9-1-1 dispatchers do more than just handle calls

01/22/2013 | Great Falls Tribune (Mont.)

Emergency dispatchers for Montana's Great Falls Police Department answer 9-1-1 calls and help officers investigate crimes by checking names, license plates and outstanding warrants, says shift leader Karl Upton. Dispatchers and officers have a shared code language and Upton says they save seconds, which saves lives, and it all starts with getting an address, the most essential piece of information.

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Great Falls Tribune (Mont.)

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