Column: Exceptional service is the mark of a praiseworthy hotel stay

01/25/2013 | eHotelier.com

Hotels that differentiate themselves through top-quality service and amenities have a better chance of garnering positive comments from guests and landing in their good books, Alan Campbell writes. "What makes a place stand out is that special ... oomph!, if you will, that forces a guest to take notice of all those things that makes one's stay memorable, enough so that they will volunteer their positive comments to management," Campbell writes.

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