Citizens prepares to overhaul customer service

01/29/2007 | Palm Beach Post (Fla.), The

The chairman of Florida's state-run Citizens Property Insurance says the insurer is changing its approach to customers. "They're not going to love us because the premiums are so high, but hopefully they'll respect our service," Bruce Douglas says. To improve service and handle the rising numbers of policyholders, Citizens has hired a new director of employee training to oversee plans to increase staff training.

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Palm Beach Post (Fla.), The

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