How much choice should website visitors be given?

02/5/2013 | SmashingMagazine.com

Designers should consider finding ways to discern users' needs indirectly, rather than asking users to explicitly provide information such as their preferred language or locality, writes Nathan Carnes. That means striking a balance between automatically sniffing for information and offering appropriate choices. "[C]reating experiences in which users are only asked relevant information at relevant times makes for happy users, and happy users lead to happy designers," Carnes writes.

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