Enthusiasm is called key to providing a memorable travel experience

02/8/2013 | eHotelier.com

When interacting with customers, travel-industry professionals should project enthusiasm, courtesy and humor to put people at ease and win their trust, writes Peter Tarlow, president of Tourism & More. "Machines do ordinary transactions; people perform unique and memorable transactions. Always be real and let your customers know that serving others is not merely something that you do, it is something that you choose to do!" Tarlow writes.

View Full Article in:

eHotelier.com

Published in Briefs: