Southwest upsets some of its fans by tweaking offerings

02/11/2013 | Los Angeles Times (tiered subscription model)

Southwest Airlines styles itself as the maverick of the aviation industry, offering cheap, no-frills flights and refusing to charge extra for basic services in the manner of its larger rivals. Recently, Southwest has upset some fans by shrinking legroom, making its frequent-flier program less generous and implementing an early-boarding charge.

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