Column: An effective lost-and-found system can win guest approval

02/12/2013 | 4Hoteliers

Developing a lost-and-found system that makes it easier to return precious items that guests have left behind evokes a thoughtful image of the hotel and may help build loyalty, Roland Wildberg writes. "[I]t's worth it because it is service that shows the host takes over responsibility for their customers much longer than just during their stay -- and this remains anchored in the client's memory for long," Wildberg writes.

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