Open-line 9-1-1 calls: Accident, prank or emergency?

02/14/2012 | New York Times (tiered subscription model), The

Open-line 9-1-1 calls pose challenges to dispatchers, who must determine a course of action when no one responds on the other end and they do not know whether there is an emergency. NENA government affairs director Trey Forgety says open-line calls have been a problem for a long time, and the increased use of cellphones creates even more ways such calls can cause confusion.

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