Boston gets ready for dispatch system upgrade

02/19/2013 | Urgent Communications

The city of Boston is about to begin training emergency response personnel to use a new computer-aided dispatch system, a big technology upgrade that has been in the planning stages for five years. Officials say one of the easier changes that was needed to implement the system has been moving control of 9-1-1 dispatching from the police department to a new agency that will manage it for police, fire and EMS.

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