6 tips for customer satisfaction

02/20/2013 | Duct Tape Marketing

You can build your business and generate more referrals by communicating with your customers, teaching them what you know and looking for opportunities to surpass their expectations, writes John Jantsch. "Doing what you promised might actually exceed some people's expectation, but it's funny how complacent our customers can become when we merely do what was expected," he writes.

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