Column: Generational gap in guests will pose a challenge for hoteliers

02/20/2013 | eHotelier.com

The hotel industry faces a new challenge in balancing between the different needs of the retiring generation and the tech-minded generation, Alan Campbell writes. "Generation X and generation Y are the current landlords of the travel industry, while the baby boomers will occupy the leisure track. There is a distinct difference between these two groups (X [and] Y) the span is about 10 years difference, and as you well know that is a big difference," Campbell writes.

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