What the Carnival debacle says about trust

02/22/2013 | Huffington Post, The

The CEO of Carnival kept a low profile while more than 4,000 passengers and crew members were stranded at sea, writes Jeffrey Sonnenfeld, senior associate dean and professor at the Yale School of Management. This incident, in combination with recent research findings, shows that some leaders need to readjust their approach to build trust, he writes. Successful leaders earn trust by showing empathy, exhibiting courage and making themselves visible.

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Huffington Post, The