When employees quit, ask why they started looking

02/22/2013 | Wall Street Journal, The

Most HR professionals begin exit interviews by asking the employee why they are leaving, but they would gain more insight if they asked employees why they started job hunting in the first place, HR consultant Sharlyn Lauby says. Employees tend to answer the first question by discussing the advantages of their new job, and answer the second one by revealing what they didn't like about their current job, Lauby says.

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