Emphasis on customer experience is a winning strategy

02/25/2013 | PassionOnPurposeBlog.com

A San Diego restaurant's emphasis on delivering exactly what the customer wants is a strategy worth emulating, writes blogger Ryan Estis. The restaurant, called C Level, has built its service ethos on the mantra "absolutely." In cases where the restaurant is unable to respond to a customer request by saying, "absolutely," it takes the opportunity to re-evaluate customer expectations and try to align service accordingly.

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