Why workers should be allowed to gripe (but not too much)

02/26/2013 | New York Times (tiered subscription model), The

Morale is highest at offices where "people can feel free to respectfully complain," says Robin Kowalski of Clemson University. The exception is offices that have "help-rejecting complainers," who complain constantly without being open to solutions. These people can hurt morale by making workers more aware of their own dissatisfaction, Kowalski says.

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