Boost business by improving employees' mindsets

03/1/2012 | Harvard Business Review online

Addressing your employees' mindsets is critical to getting business results, Scott Keller and Kaleen Love write. "When employees' thoughts, feelings, and beliefs are aligned with their daily work, they do that work better," they write. For example, a bank was able to fix a problem with its business by addressing the issues that were preventing its employees from spending more time with customers, they note.

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