Mobile is the focus of Gap's social media efforts, with smartphones accounting for 60% of all social media engagement, says Rachel Tipograph, the retailer's director of global digital and social media. "We have even tested that consumers like mobile content better, so we see higher engagement with an image produced via Instagram than an advertising asset from a traditional agency," she said at a session of the eTail West conference.
Gap's social media outreach puts mobile first
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