How to make irate customers smile

03/1/2013 | Skin Inc. magazine

Customers who are irked over a long wait, a high price or a service that didn't perform as expected can be won over with the right tactics, writes Jay Shorr, founder of The Best Medical Business Solutions. Shorr suggests pre-scheduling the waiting client's next appointment, discounting a service to appease the client with sticker shock and thanking the client who is unhappy with the service for his or her feedback.

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