The changing face of restaurant service

03/6/2013 | Kansas City Star (Mo.), The

Restaurant service is just as professional as ever, but the focus is changing as tech tools turn guests into foodies and the economy spurs a move away from formal fine dining toward more casual, less-pricey meals. "The intricacies of the menu, especially in terms of the novel sourcing that chefs do now, have to be drilled into the waiters," said Chicago Tribune critic Phil Vettel.

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Kansas City Star (Mo.), The

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