5 ways to deal with difficult customers

03/7/2013 | NetworkSolutions.com

When customers get angry, turn the negative situation into a positive one by thanking them for calling attention to problems with your service, Monika Jansen writes. Avoid getting defensive and try to see things through their perspective.

View Full Article in:

NetworkSolutions.com

Published in Briefs:

SmartBrief Job Listings for Business

Job Title Company Location
Director - Career Services
The Culinary Institute of America
Hyde Park, NY
Vice President, HEDIS & Performance Outcomes
CareSource
Dayton, OH
Vice President, Science and Regulatory Affairs
American Beverage Association
Washington, DC