Why good apologies are sometimes necessary

03/11/2013 | Harvard Business Review online

Apologies are sometimes necessary to diffuse workplace rifts, particularly between a manager and a team member, Dr. Mark Goulston writes. Effective apologies have three components, starting with admitting fault and being sincere in your regret. "Show them you understand the effect it had on them," he writes.

View Full Article in:

Harvard Business Review online

Published in Briefs:

SmartBrief Job Listings for Business

Job Title Company Location
Manager, Technical Staffing
U.S. Cellular
Chicago, IL
Human Resource Director
Salt Lake City, UT
Vice-President of Global Sales
Lindsay Corporation
Hartland, WI
Chief Operations Officer
Delta Community Supports
Blue Bell, PA
Administrative Management Specialist
Smithsonian Institute
Washington, DC