Column: Strong general managers take on many roles

03/13/2013 |

The skills required of today's hotel general manager have evolved beyond the traditional operation-focused disciplines such as cost control, writes Steve Van, president and CEO of Prism Hotels and Resorts. Communication -- with guests, operational partners and the hotel staff -- has become one of the top responsibilities of a hotel general manager, to ensure smooth operations and a good public image, Van writes.

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