Customers can be assets, but they can also be abusive, badgering and manipulative, writes Baron Christopher Hanson. Companies should analyze why they are being bullied, identify internal weaknesses and then implement change with a "cash register" focus, even if it means some customers go away. "To be clear, there is a difference between firing customers and queuing qualified prospects more carefully. The strategy is to prevent bad eggs from getting on the bus in the first place," Hanson writes.
How to stand up to a bully when it's a client