Patient satisfaction misses mark in judging quality of hospital care

03/15/2012 | New York Times (tiered subscription model), The

Oncology nurse Theresa Brown writes about the use of patient satisfaction to measure the quality of hospital care. Assessing hospital care through its capacity to provide positive experiences could pressure the health care system to do things it can't instead of what it should, according to Brown. "A survey focused on 'satisfaction' elides the true nature of the work that hospitals do," she writes.

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