Automation is the next step in hospitality evolution

03/18/2013 | eHotelier.com

The concept of hospitality has evolved as technology has changed. Now the industry is experiencing another shift into an automated guest experience. "Maybe a live concierge will still be around, though the times also have changed that position; for now even the concierge has and uses a tablet to better service and provide what guests want," writes hotel industry veteran Alan Campbell.

View Full Article in:

eHotelier.com

Published in Briefs: