Automated hotel check-in is a breeze

03/19/2013 | New York Times (tiered subscription model), The

Some hotels are using kiosks (complemented by ambassadors) in their lobbies to speed the check-in process, while the Inn at St. Botolph in Boston e-mails guests a room code key so they can gain entrance to their rooms quickly. Tyler Craig, vice president and general manager for the NCR Corp.’s travel business, said people are looking for the same automated experiences in hotels as they have at ATMs and in airports, and the hospitality industry is responding. "When a guest checks in late at night and the same employee can make sure the check-in goes smoothly and also sell them something to eat, the hotel has saved money on staffing, increased its revenue and increased customer satisfaction," noted Glenn Haussman, editor of Hotel Interactive.

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