Constant communication is key to maintain customer base

03/19/2013 | GreenIndustryPros.com

Most landscaping contractors know their craft, but many could find they retain more clients if they communicated more often with the customers and were proactive rather than reactive when problems arise, writes Gregg Wartgow. "Clients like when their contractor talks to them, keeping them up to speed and helping to educate them," Wartgow writes. "They like when their contractor comes to them with new ideas, insights into looming problems, etc."

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