How to master the art of listening

03/19/2013 | Harvard Business Review online

Too often, people let their own biases and beliefs prevent them from truly hearing what other people are trying to tell them, Mark Goulston and John Ullmen write. To become a better listener, you must "resist the urge to defend yourself, explain yourself, or offer quick fixes," they write. "You can help more effectively later, when the time is right, if you don't pre-judge what another person needs (which might be very different than you think)."

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