VA pilots clinical evidence program to reduce claims backlog

03/19/2013 | Stars and Stripes

The Department of Veterans Affairs hopes its new Acceptable Clinical Evidence program will help it reach the goal of eliminating the current disability claims backlog and decrease the amount of time for future processing. The ACE program allows for speedier processing by eliminating the need for some veterans to travel to VA facilities for assessments, relying instead on information already in the individual's medical records, supplemented by a telephone interview. A pilot run for the program found that 38% of the claims submitted could be processed using ACE.

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