Dallas sees positive changes after 9-1-1 overhaul

03/26/2013 | Dallas Morning News (free content), The

The Dallas 9-1-1 Call Center has made significant improvements, including adding 45 dispatchers, increasing salaries, improving technology and implementing quality controls, city officials said. Call answering times have dropped to an average of 2 seconds, but officials said more work needs to be done to update equipment to be able to handle the increase in 9-1-1 calls made from cellphones.

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Dallas Morning News (free content), The

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