Shoppers seek tailored brand experience, survey finds

03/26/2013 | Progressive Grocer

In an inContact survey, 56% of adults say they would consider switching brands in search of more options and channels. "Consumers expect more choices and more ways to interact with business today," CEO Paul Jarman said. "The smartest companies are quickly adapting to changing consumer behaviors and needs, extending customer service beyond just phone and e-mail to mobile [applications], text messaging, chat and social media."

View Full Article in:

Progressive Grocer

Published in Briefs:

SmartBrief Job Listings for Food & Beverage

Job Title Company Location
Management Training Program
HIllstone Restaurant Group
Multiple Locations, SL_Multiple Locations
Culinary Arts Chef Instructor
The Culinary Institute of America
Singapore