Affluent air passengers are unhappy with service, survey finds

03/27/2011 | Los Angeles Times (tiered subscription model)

Airlines are cutting capacity, raising airfares and charging for everything from luggage to pillows. Not surprisingly, passengers are increasingly dissatisfied with carriers' service. A recent survey found that higher-income fliers are particularly unhappy. Business travelers and other well-heeled fliers complained that they aren't getting their money's worth.

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