Why good bosses don't let their teams dwell on problems

The best bosses think of themselves as a "chief ironing officer," tasked with smoothing out wrinkles that might otherwise stop their workers from achieving their potential, says QuestBack co-founder Ivar Kroghrud. "If you want to get extraordinary results, you have to play to people's strengths and you have to help them work as close to plan as possible," he says.

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