Technology helps TSA cut payouts on baggage claims

04/5/2010 | Boston Herald

Since 2004, the government has reduced by nearly 90% the money it pays out to settle claims of baggage pilfering by TSA agents. Technology is largely responsible for the drop: Automated luggage-handling systems mean few bags are ever touched by screeners, while more surveillance cameras allow officials to better monitor employees when a hand check is required.

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