Are you answering questions or actually solving problems?

Good bosses know that to serve customers and co-workers, solving a problem starts with providing an answer, but the effort can't end there, says Andy Mills, president of Medline Industries. "A lot of people might think they're doing a job by giving an answer. But I really don't believe that simply giving an answer is doing your job, because if the answer doesn't help move something forward or help the business, then what good was that answer?" he explains.

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