How one-customer thinking can get you through tough times

04/5/2013 | CBS MoneyWatch

When problems arise, it can be overwhelming to think about how all of your customers might be affected, writes Michael Hess, founder and CEO of Skooba Design. In these situations, it's better to consider the impact that will be felt by just one of your customers. "Figuring out, whether philosophically or literally, how you'll handle that one customer will bring clarity and likely lead to the best, fastest and least stressful resolution for all involved," he writes.

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