Column: A supportive environment fosters service excellence

04/8/2013 | eHotelier.com

Hoteliers looking to motivate their staff toward providing superior guest service should develop a working environment that empowers employees to make decisions in the best interest of customers, writes Bryan K. Williams, chief service officer of B.Williams Enterprise. Offering feedback also allows employees to recognize their shortcomings and learn that their hard work is being appreciated, Williams writes.

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