Blow your customers away with superb service

04/11/2013 | CBS MoneyWatch

When dealing with customers and their problems, remember that the situation is not about you personally, and keep smiling no matter what happens, writes Michael Hess, founder and CEO of Skooba Design. Act quickly, and try to say "yes" in every situation. "Saying yes to even half of what a customer asks for has a shot at making him happy; saying no is guaranteed not to," he writes.

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