Yahoo's handling of recent security problems provides some valuable customer-service lessons for business owners, writes Amie Marse. The next time there's an issue at your company, let your customers know and keep the lines of communication open, she recommends. Also, gather feedback and fix problems as quickly as possible. "When you rectify a negative situation, the customer remembers the good experience and will do business with you again," she writes.
What Yahoo's security problems can teach you about customer service