Mass. certification program standardizes 9-1-1 response

04/17/2012 | Telegram & Gazette (Worcester, Mass.)

9-1-1 dispatchers in Massachusetts have until July 1 to get certified under a state program meant to improve emergency services and standardize how medical calls are handled. Dispatchers will be trained to use scripts and software to ask for specific information from callers to ensure that appropriate equipment and personnel are sent. The program also sets standards for coaching callers to provide CPR and other basic care before an ambulance arrives.

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Telegram & Gazette (Worcester, Mass.)

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