CIO says there is a process to resolve every issue

04/22/2010 | Life as a Healthcare CIO blog

Every issue, no matter how challenging, can be addressed by following a step-by-step process, writes health care CIO Dr. John D. Halamka. When a problem is escalated to the CIO level, he advises tackling it in person or over the phone instead of using e-mail, taking an active role no matter who is responsible and being polite, among other recommendations.

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