Column: An attitude refresh keeps agents in top form

04/22/2013 | Travel Research Online

Travel agents should push themselves to display intelligence, passion and determination in every aspect of their business to provide a superior level of service at all times, Richard Earls writes. "Renew your vow to be truly great at what you do. Take it on yourself to smile at clients, to be passionate on their behalf and to bring all of your faculties to bear on every assignment," Earls writes.

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