Report examines physician response to patient messages

04/22/2013 | American Medical News (free content)

Nearly all messages that patients sent to their physicians during weekdays were opened within 12 hours, but doctors were not able to check 87.1% of messages in at least 36 hours during weekends, a report in Quality Management in Health Care showed. Researchers said evidence shows no negative effect associated with delayed communication, but studies are needed to determine the impact on patient satisfaction and health care decision making.

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